Terms & Conditions
1. What is Hush Hush Closet
1.1 Services.
Hush Hush Closet (“HHC,” “we,” “our,” or “us”) operates an online peer-to-peer marketplace where third-party users may act as Lenders (to list and rent out their items) or Renters (to book and use such items). The marketplace is available through our mobile application (the “App”) and website at https://hushhushcloset.com (the “Website”). Together, the App, Website, and related features constitute the “Services.”
1.2 Agreement.
These Terms & Conditions (the “Terms”), together with our Privacy Policy (available on the Website/App) and any additional policies referenced herein, form the entire legal agreement between you and HHC regarding use of the Services. These Terms apply whether you are acting as a Lender, a Renter, a guest, or any other user.
1.3 Acceptance.
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, you must immediately stop using the App, Website, and Services.
1.4 Recommendation.
We strongly encourage you to review these Terms carefully before using any part of the Services, as they affect your legal rights and obligations.
1.5 Marketplace Role Disclaimer
HHC is a marketplace only. We are not an owner, lessor, agent, insurer, broker, or guarantor of any item listed on the Services. All rental agreements are made directly between Lenders and Renters. HHC does not inspect, store, clean, deliver, or maintain items, and does not set or control prices. We are not responsible for the conduct of users or the condition of items, except as expressly stated in these Terms.
1.6 Privacy Policy & Updates
We may update these Terms and/or our Privacy Policy from time to time. When we do:
l The updated versions will be posted on the Website and App with a clear “Last Updated” date.
l For material changes (including changes affecting user rights, fees, dispute resolution, or our use of personal data), we will also provide conspicuous notice (such as email or in-app notification) before or at the time the changes take effect.
Your continued use of the Services after the effective date constitutes acceptance of the updated Terms and/or Privacy Policy.
If you do not agree, you must stop using the Services and deactivate your account. It is your responsibility to review the Terms and Privacy Policy regularly to stay informed of any updates.
Governing Language. These Terms are written in English. Translations may be provided for convenience, but the English version controls in case of conflict.
1.7 Eligibility
The Services are intended for individuals who are at least 18 years of age. By accessing or using the Services, you confirm that:
l You are 18 years or older; or
l If you are between 13–17 years of age, you are using the Services with the consent and supervision of a parent or legal guardian who is the account holder and responsible for your use.
l Children under 13 are not permitted to use the Services.
1.8 Marketplace Role
l HushHushCloset (“HHC”) provides the Services solely as a neutral marketplace platform for Lenders and Renters to connect and enter into rental agreements directly with one another.
l HHC is not a rental company, agent, broker, insurer, or guarantor of any item or transaction.
l Rental contracts are formed exclusively between Lender and Renter upon confirmation of a booking. HHC does not inspect, verify, or guarantee the quality, condition, legality, authenticity, or suitability of any items, nor do we set or negotiate prices.
l Users are solely responsible for assessing the trustworthiness of other users. HHC does not conduct background checks, criminal record checks, or credit checks on users beyond payment verification requirements handled by third-party providers.
l Insurance Disclaimer. HHC does not provide insurance for items or transactions. Lenders and Renters are responsible for obtaining their own insurance coverage if desired.
1.9 User Verification and Platform Disclaimer
HushHushCloset uses Stripe’s secure identity verification process to verify the identity of users (including both Renters and Lenders) before allowing certain activities such as listing items or receiving payouts.
However, this verification process is conducted solely to enhance platform security and regulatory complianceHushHushCloset does not independently verify or guarantee:
l the authenticity, quality, or accuracy of any items listed,
l the truthfulness or reliability of any user’s identity or representations, or
l the legitimacy or intent of any user on the platform.
By using HushHushCloset, you acknowledge and agree that all transactions and communications occur directly between users at their own risk, and that HushHushCloset is not responsible for any losses, damages, or disputes arising from inaccurate listings, false representations, or user misconduct.
1.10 Disputes & Liability Disclaimer
No Party to Agreement. HHC is not a party to any rental agreement and does not guarantee the conduct, performance, or obligations of any user.
Third-Party Payments. All charges, payouts, and refunds are processed by third-party payment providers (e.g., Stripe). HHC does not hold user funds and is not responsible for errors, chargebacks, or delays caused by payment providers, except as required by applicable law.
Dispute Assistance. HHC may, at its sole discretion, review disputes and attempt to facilitate a voluntary, non-binding resolution. HHC is not obligated to investigate, resolve, or guarantee the outcome of any dispute. If a dispute remains unresolved, the Lender and Renter are responsible for pursuing their own legal remedies against each other. HHC is not required to initiate legal proceedings, provide legal representation, or recover money or merchandise on behalf of either party.
Dispute Timeframe. All disputes must be reported to HHC within 24 hours of the relevant event, as further outlined in our FAQ and Section 4.7 of these Terms and Conditions. Claims submitted after this period may not be eligible for HHC’s review or assistance. This reporting deadline does not limit any legal rights that cannot be waived under applicable law.
Information Sharing. In connection with disputes, HHC may disclose relevant user information, including contact details, when authorized by applicable law, valid consent, or appropriate legal process, as further described in our Privacy Policy. HHC is not obligated to disclose information solely because a dispute has been reported.
In-Person Exchanges. If users choose to meet in person for item collection or return, they do so at their own risk. To the fullest extent permitted by applicable law, HHC is not responsible for accidents, theft, disputes, or injuries arising from in-person interactions between users.
Dispute Resolution Policy. Additional information regarding dispute reporting, review procedures, and the responsibilities of Lenders and Renters is provided in our Dispute Resolution Policy, which is incorporated into these Terms and Conditions.
Contact. Disputes may be submitted to dispute@hushhushcloset.com.
Survival. All disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions survive termination of your account or use of the Services, to the extent permitted by applicable law.
1.11 Platform Liability, User Responsibility & Indemnification
HHC Group LLC, doing business as HushHushCloset (“HHC,” “we,” “our,” or “us”), provides the Services solely as a neutral marketplace platform that enables users to list, discover, communicate about, and rent items directly from one another. All listings, communications, rentals, payments, deliveries, and returns occur solely between Lenders and Renters. HHC is not a party to any rental agreement, and does not own, inspect, clean, store, repair, or guarantee any items listed on the platform. By using the Services, you acknowledge and agree that:
l You are solely responsible for the accuracy, legality, authenticity, and condition of any items you list, rent, ship, or receive.
l You are solely responsible for your own communications, decisions, and interactions with other users, whether online or in person.
l You are solely responsible for assessing the suitability, safety, and trustworthiness of other users and any items offered or rented through the Services.
To the fullest extent permitted by law, HHC is not liable for:
l any direct, indirect, incidental, consequential, punitive, special, or exemplary damages;
l any loss, damage, theft, delay, misdelivery, or non-delivery of items;
any misrepresentation, omission, misconduct, or breach by any user (including Lenders and Renters);
l any disputes between users, including but not limited to issues involving quality, fit, condition, authenticity, damage, late return, non-return, or payment;
l any actions or failures of third parties, including carriers, payment processors (such as Stripe), or other service providers.
To the maximum extent permitted by applicable law, HHC’s total aggregate liability to any user for all claims arising out of or relating to the Services, whether based on contract, negligence, or any other legal theory, shall not exceed one hundred U.S. dollars (US $100). This limitation applies only to claims for which HHC is legally responsible and does not create any automatic entitlement to compensation. Users are not entitled to receive $100 merely because a loss, damage, theft, fraud, or dispute has occurred. HHC does not assume liability for losses caused solely by the independent acts or omissions of Lenders, Renters, or other third parties. This limitation does not apply to liability that cannot legally be excluded or limited, or to refunds, Lender payouts, or other payment obligations that HHC is legally required to fulfill.
You agree to indemnify, defend, and hold harmless HHC Group LLC, HushHushCloset, and their respective owners, officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
l your use or misuse of the Services;
l your listings, rentals, items, content, or communications;
l your breach of these Terms or any applicable law; or
l your violation of any third-party right, including intellectual property, privacy, or ownership rights.
These limitations and indemnity obligations apply regardless of the legal theory asserted and survive any termination or closure of your account or use of the Services.
2. Your Account
2.1 Account Registration.
To access certain features of the Services, including listing or renting items, you must register for an account through the App or Website. You agree to:
l provide accurate, current, and complete information during registration,
l maintain and promptly update your information as needed, and
l not impersonate another person, create accounts for others without permission, or use false information.
l Provide a valid mobile phone number and email address for account verification and security communications.
2.2 Verification Messages and User Consent.
By creating an account and using the Services, you expressly consent to receive one-time passwords (OTPs), verification codes, authentication requests, password reset instructions, and other transactional communications from HushHushCloset via SMS and email. These communications are necessary to verify your identity, protect your account, prevent fraud, and maintain the security of the Services. They are not marketing or promotional communications.
l Message frequency may vary depending on your account activity. Standard message and data rates from your mobile carrier may apply.
l If you choose not to receive these verification and security communications, you may be unable to create an account, verify your identity, or access certain features of the Services.
2.3 Account Security & Responsibility.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been compromised, you must notify us immediately at help@hushhushcloset.com. HHC is not liable for losses caused by unauthorized use of your account where you failed to safeguard credentials.
2.4 Eligibility.
By registering an account, you confirm that:
l you are at least 18 years of age; or
l if you are 13–17, you are using the Services with the consent and supervision of a parent or legal guardian who is the account holder.
You further confirm that you will only use the Services for lawful purposes and in full compliance with these Terms and applicable law.
2.5 Suspension or Termination
We may suspend, restrict, or terminate your account or access to the Services at any time, with or without notice, if
l you breach these Terms,
l you engage in fraudulent, abusive, illegal, or harmful behavior,
l you misuse the platform (including attempts to avoid fees by transacting off-platform), or
l We are required to do so by law, regulation, or court order.
We may also remove or block access to specific listings or content at our discretion. Termination does not relieve you of your obligations (including outstanding fees, damages, or disputes with other users).
2.6 Account Deactivation by User.
You may deactivate your account at any time through your profile settings. However:
l you cannot deactivate if you have pending or upcoming rentals (as a Lender or Renter),
l you must first resolve all existing orders by cancellation or completion, and
l you remain responsible for any cancellation penalties, outstanding fees, or unresolved disputes.
If you need assistance, contact us at help@hushhushcloset.com
3. Refund Policy
3.1 General Rule.
All payments made through the HushHushCloset platform are non-refundable unless expressly stated otherwise in these Terms, a listing’s applicable Cancellation Policy, or agreed to in writing by HHC and/or the lender.
3.2 Exceptions.
Refunds may only be issued under the following circumstances:l The applicable Flexible or Firm Cancellation Policy entitles the Renter to a refund;
l A verified dispute is resolved in the Renter’s favor (for example, item not delivered, not as described, or unusable on arrival); or
l HHC determines, at its sole discretion, that a refund is warranted to correct a processing or platform error.
3.3 Fees and Deductions.
Any approved refund will be issued minus:
l Stripe or other payment processing fees,
l any applicable service or administrative fees, and
l non-refundable costs already incurred (such as shipping, insurance, or cleaning fees).
3.4 Processing Time.
Approved refunds will be processed through the original payment method within a reasonable timeframe as determined by Stripe or the relevant payment processor. HHC is not responsible for delays caused by third-party processors or banks.
Once a refund has been approved and processed through Stripe, it may take 5–10 business days (depending on your bank or payment provider) for the funds to appear in your account. HushHushCloset has no control over processing times once Stripe has completed the transaction.
3.5 Chargebacks.
If a chargeback is filed through a payment provider, you agree that HHC may offset or withhold future payouts or debit your payment method to recover the disputed amount and associated fees, pending resolution.
4. Lender terms and condition
4.1 Item Descriptions and Accuracy
All items listed on the HushHushCloset Marketplace must be accurately and completely described. By listing an item, you represent and warrant that:
l The item is authentic, safe, and fit for its intended purpose;
l The description and photographs are truthful, current, and not misleading;
l Any damage, wear, alterations, or defects are clearly disclosed in the description and/or visible in photos; and
l You include accurate measurements, brand, materials, color, and condition details.
Items must be clean, odor-free, and safe to wear or use. Counterfeit, replica, or “inspired-by” items are strictly prohibited.
Failure to disclose material information may result in:
l full or partial refund to the Renter,
l withholding of payouts or other deductions,
l removal of listings, or
l suspension or termination of your account.
4.2 Listing an Item
Once your account is verified, you may list items for rent. You are solely responsible for ensuring listing accuracy at all times.
When you submit a listing:
l Platform Review. HushHushCloset may review or recategorize listings for accuracy or policy compliance, but such review is administrative only and does not guarantee or endorse your item.
l Publication. Listings appear in your Lender Dashboard, where you may manage availability, rental requests, and bookings.
l Payments. All payments are processed through Stripe; HHC does not hold or manage funds directly.
By uploading photos or content, you grant HHC a non-exclusive, royalty-free license to use them for legitimate business purposes (e.g., featuring listings on the App, Website, or marketing materials). You retain ownership of your content.
4.3 Account and Identity Verification
To list items or receive payouts, you must complete identity verification through Stripe, our secure payment processor. This may include providing personal details, submitting ID, and linking a bank account.
Verification is required to comply with financial regulations and prevent fraud. Failure to complete or maintain verification may result in payout holds or account suspension.
By completing verification, you agree to Stripe’s Terms of Service. HHC does not store sensitive payment data.
4.4 Lender Rental Policy
As a Lender, you are responsible for establishing the terms of rental for each listing. Each Lender Rental Policy must clearly include:
l a full description of the item, condition, and any flaws;
l rental price and duration;
l handling or care instructions;
l terms for late returns, loss, or damage;
l delivery or collection method and timing;
l cancellation and refund terms; and
l any additional restrictions or conditions.
Your policy must be fair, transparent, and consistent with HHC’s general Terms and applicable law.
Mandatory Refund Scenarios:
Renters are entitled to a refund if any of the following occur:
l Item Not as Described – materially different from listing (wrong size, damage, stains, etc.).
l Item Not Delivered/Made Available – not provided as agreed.
l Lender Cancellation – you cancel after confirmation.
l Item Unusable – delivered but unwearable (e.g., broken zipper, strong odor).
l Non-Compliance – you breach your own Lender Rental Policy in a way that prevents the Renter from using the item.
Refunds must comply with HHC’s platform policies and consumer-protection laws. HHC may assist with disputes but is not liable for outcomes. If a resolution cannot be reached through HHC support, the parties must resolve the matter directly or through legal channels.
Disputes: dispute@hushhushcloset.com
4.5 Cancellations and Dispute Resolution
(a) Renter Cancellation.
l A Renter may cancel a booking at any time, subject to the listing’s Cancellation Policy.
l Refunds are calculated under the applicable policy (Flexible or Firm).
l Refunds are issued minus Stripe or other processing fees and any costs already incurred.
(b) Dispute Resolution.
HHC may, at its sole discretion, review dispute submissions and suggest a non-binding resolution. HHC is not obligated to investigate, mediate, resolve, or guarantee the outcome of any dispute. Any refunds or adjustments shall be handled in accordance with applicable platform policies and law. If the parties cannot reach an agreement, they remain responsible for resolving their dispute independently, including through available legal remedies. Disputes may be submitted to dispute@hushhushcloset.com.4.6 Prohibited Conduct and Fraudulent Activity
Lenders must not list or send counterfeit, fake, defective, or misrepresented items through the HushHushCloset platform. All items must match the photos, descriptions, and conditions stated in the listing.
If HushHushCloset determines (in its sole discretion) that a Lender has:
l sent counterfeit or substituted items,
l intentionally listed defective or unsafe items, or
l engaged in any deceptive or fraudulent conduct,
then HushHushCloset may immediately:
l suspend or terminate the Lender’s account,
l cancel any upcoming orders, and
l share relevant information with the affected user and/or law enforcement authorities.
l
HushHushCloset takes theft, counterfeiting, and fraud very seriously. We reserve the right to report any such incidents to law enforcement and pursue all available remedies.
While we make reasonable efforts to protect our community, HushHushCloset is not responsible for any financial losses, damages, or harm resulting from user misconduct.
4.7 Dispute Timeframe and Reporting Requirements
Both Lenders and Renters must report any dispute, issue, or claim related to a transaction within 24 hours of the relevant event — such as the item’s delivery, return, or the scheduled start or end of the rental period.
Disputes reported after this timeframe may not be eligible for review or assistance by HushHushCloset.
This requirement applies to, but is not limited to:l Items not as described or defective upon receipt,
l Items not delivered or returned as agreed,
l Damage, loss, or theft discovered upon receipt or return, and
l Payment or refund discrepancies.
All disputes must be submitted through the platform or by emailing dispute@hushhushcloset.com with order details, description of the issue, and clear supporting evidence (such as photos, tracking, or communication records).
HushHushCloset may, at its discretion, assist in mediating disputes raised within this period but does not guarantee resolution.
Note: All disputes or claims must be reported within 24 hours as detailed in this Section and the FAQ. Disputes submitted after this period may not qualify for review.
4.7 Rental Scheduling and Preparation Time
Lenders are solely responsible for managing their rental schedules and ensuring that sufficient time is allowed between bookings.
Each Lender must account for:l the expected return shipping period from the previous Renter,
l additional buffer days in case of shipping delays or courier issues, and
l adequate time for inspection, cleaning, and preparation of the item before the next rental begins.
HushHushCloset is not responsible for delays, cancellations, or disputes that result from a lender's failure to provide adequate turnaround time between rentals.
Lenders who repeatedly mismanage scheduling or cause disruptions to renters’ orders may have their accounts temporarily suspended or permanently deactivated.4.8 Lost or Stolen Shipments
HushHushCloset is not responsible for any lost, stolen, delayed, or damaged shipments once an item has been handed over to the shipping carrier. Lenders are strongly encouraged to use trackable and insured shipping services and to keep proof of shipment for all deliveries.
If a shipment is lost or stolen, the Lender must contact the shipping carrier directly to file a claim. HushHushCloset may assist by facilitating communication between the Lender and Renter but is not liable for any replacement, refund, or compensation related to the shipment.
4.9 Late Return Fees and Payment Distribution
If a Renter returns an item after the agreed rental period, HushHushCloset will apply a daily late-return fee equal to the original daily rental rate (the total rental price divided by the number of rental days in the booking), multiplied by the number of late days.
Late-return payments will be processed through the HushHushCloset platform and are subject to Stripe processing fees and HushHushCloset’s standard commission rate from both the Lender and the Renter.
Once processed, the Lender will receive their portion of these fees minus HushHushCloset’s commission and Stripe fees.
The remainder will be distributed in accordance with platform policies.If repeated or extended late returns occur, HushHushCloset reserves the right to:
l Temporarily suspend the Renter’s account,
l Cancel the Lender’s upcoming bookings that may be affected, and/or
l Adjust or withhold payouts as necessary to resolve disputes.
4.10 Insurance
HushHushCloset does not provide insurance coverage for any items listed, rented, or exchanged on the platform. Lenders are solely responsible for protecting their property and may choose to obtain independent insurance for high-value or irreplaceable items.
We also recommend using a reputable shipping carrier that offers tracking and insurance options, especially for designer or luxury pieces.
4.11 Lender Changes and Cancellations
Once a rental is confirmed, the agreed fee, period, and terms may not be changed unless:
l You have a valid reason (e.g., listing error, item damage discovered before rental); and
The Renter agrees in writing to the amended terms before the rental starts.
Changes made without written consent may invalidate the agreement and expose you to refund claims.
If you update any listing details that affect confirmed orders (size corrections, new damage disclosures, etc.), you must promptly notify affected Renters.4.12 Flexible and Firm Cancellation Policies
Lenders may choose one cancellation policy per listing:
l Flexible Cancellation Policy
l Renter cancels ≥ 7 days before start → Full refund minus processing fees.
l Renter cancels < 7 days before start → 50% refund minus processing fees.
l No refund after rental starts.
l Firm Cancellation Policy
l Renter cancels ≥ 30 days before start → Full refund minus fees.
l Renter cancels 7–29 days before start → 50% refund minus fees.
l Renter cancels < 7 days before start → No refund; Lender receives payout minus HHC and Stripe fees.
Processing fees are non-refundable in all cases.
4.13 Prohibited and Restricted Items
Lenders may not list:
l counterfeit, stolen, or infringing items;
l items recalled for safety reasons;
l hazardous, flammable, or unsanitary items; or
l items violating any law or third-party rights.
HHC may remove any non-compliant listing at its discretion.
4.14 Indemnity
You agree to indemnify, defend, and hold harmless HushHushCloset, its affiliates, and their officers, directors, and employees from any claims, losses, or damages (including attorneys’ fees) arising from your listings, rentals, or breach of these Terms.
5. Renter terms and condition
5.1 Rental Rights and Use
When you rent an item through the HushHushCloset Marketplace, the Lender grants you a limited, personal, non-transferable, and revocable license to use that item solely for the agreed rental period and purpose.
You may not:
l transfer, lend, sublet, or share the item with any third party;
l use the item for commercial purposes, resale, or any purpose other than that agreed with the Lender; or
l make any alterations, repairs, or modifications without the Lender’s written consent.
Any misuse, unlawful use, or violation of these Terms may result in immediate account suspension, removal from the platform, financial liability, and potential legal action.
5.2 Renter’s Responsibilities:
As a Renter, you agree to:
l Use the item with care and only for its intended purpose during the rental period.
l Return the item on time and in the same condition received, allowing for normal wear.
l Follow all Lender instructions (cleaning, handling, return, packaging).
l Not permit any third party to use or handle the item.
l Notify the Lender immediately if the item is damaged, lost, or delayed.
l Pay any applicable fees for late return, damage, repair, or replacement as determined under these Terms and the Lender’s Rental Policy.
Comply with all laws and these Terms while using the Services.
Failure to meet these responsibilities may result in additional fees, account suspension, or legal action.
5.3 Care and Alteration Restrictions
Renters must handle all rented items with care and must not wash, alter, resize, tailor, dye, or modify any item in any way.
All cleaning, maintenance, and restoration of items are the sole responsibility of the Lender unless otherwise stated in the item’s listing.Unauthorized washing, dry cleaning, alterations, or fabric treatments may cause damage and will be considered a breach of these Terms.In such cases, HushHushCloset and/or the Lender may:
l charge the Renter for repair or replacement costs,
l deduct applicable fees from future payouts or deposits (if available), and/or
l suspend or permanently deactivate the Renter’s account.
Normal, reasonable wear from proper use is expected and does not constitute damage.
5.4 In-Person Exchanges:
If both parties agree to meet in person to exchange an item:
l Meetings must occur in public, well-lit, and safe locations.
l Private homes or secluded areas are strongly discouraged.
l Both parties must upload clear, timestamped photos of the item immediately before handoff and within 24 hours of receiving it.
HushHushCloset is not responsible or liable for any incident, accident, theft, or dispute that occurs during in-person exchanges. You participate in such exchanges at your own risk.
5.5 Returning Items
You must return the item on or before the agreed date, via the agreed method (courier, postal service, or in person).
Late Returns:
l May incur additional daily rental charges as set by the Lender.
l May affect your rental history and account status.
Failure to Return:
If an item is not returned, it may be treated as theft or breach of contract. The Lender may pursue:
l recovery of the item or its full replacement value,
l late or penalty fees, and
l legal or recovery action.
HHC may assist with communication but is not responsible for enforcing returns or collecting damages.
5.6 Prohibited Conduct and Fraudulent Returns
Renters must return the same authentic item received, in its original condition (allowing for reasonable wear).
It is strictly prohibited to:l return counterfeit, altered, or substituted items,
l intentionally damage items, or
l engage in any deceptive or fraudulent behavior during the rental process.
If such behavior occurs, HushHushCloset may immediately:
l suspend or permanently close the Renter’s account,
l cancel any upcoming rentals, and
l disclose relevant account and order information to the affected Lender and/or law enforcement authorities.
Fraud, theft, and counterfeiting are criminal offenses. HushHushCloset cooperates with investigations and may report such activity to authorities.
HushHushCloset will make reasonable efforts to assist affected users but is not responsible for losses or damages resulting from user misconduct.
5.7 Damage or Loss
You are solely responsible for any loss, theft, or damage to a rental item while it is in your possession.
The Lender may charge you for:
l professional cleaning or repair;
l replacement if the item is beyond repair; and/or
l additional administrative or recovery costs.
You must notify the Lender immediately if any damage occurs. The Lender must notify you within 24 hours of receiving a returned item if any issue is found (or within 24 hours of delivery confirmation).
HHC is not liable for lost, stolen, or damaged items.
5.8 Lost or Stolen Returns
Once a return shipment has been dropped off with a carrier, HushHushCloset is not responsible for loss, theft, or damage in transit. Renters are strongly encouraged to use insured and trackable shipping methods and to keep proof of postage and tracking information.
5.9 Late Returns and Rental Extensions
If you cannot return an item on time, you must notify the Lender immediately. Unless the Lender agrees otherwise, you must:
l Extend the rental period and
l Pay additional rental fees immediately, at a rate agreed with the Lender (which may be handled directly between parties)
l
Failure to return the item as agreed may result in:
l additional late fees,
l claim for the item’s full replacement value,
l account suspension or termination, and/or
l legal or recovery action.
Timely communication and cooperation are essential to avoid penalties.
5.10 Insurance Disclaimer
HushHushCloset does not insure any items rented through the platform. Renters are responsible for the items during the rental period and are encouraged to use insured shipping when returning items to protect against loss or damage in transit.
5.11 Late Returns and Rental Extensions
If the Renter fails to return a rented item by the agreed return date, you must immediately notify the Lender and inform them of the delay. Unless the Lender agrees otherwise in writing, you will be required to:
l Extend the rental period and
l Pay for each additional day at a rate equal to the daily rental fee (the total rental amount divided by the number of rental days in the original booking), multiplied by the number of late days until the item is received by the Lender.
These late fees will be processed through the HushHushCloset platform and are subject to Stripe processing fees and HushHushCloset’s standard commission rate from both the Lender and the Renter.
The Lender will receive their portion of these payments minus Stripe fees and HushHushCloset’s commission once the transaction is finalized.If the Lender does not agree to extend the rental, the Renter must return the item immediately. Failure to do so may result in:
l Additional daily late fees,
l A claim for the full replacement value of the item, and/or
l Suspension or termination of the Renter’s account.
Timely communication and cooperation are essential to avoid penalties and maintain good standing on the platform.
5.12 Theft or Non-Return
Theft, attempted theft, or intentional non-return of rented items is a serious violation and may result in permanent account termination and legal prosecution.
In the event of theft or attempted theft:
l HushHushCloset and/or the Lender may report the incident to law enforcement and pursue civil and/or criminal action.
l
You may be held personally liable for:
l the item’s full replacement value,
l legal and recovery costs, and
l administrative or processing fees.
HHC may disclose your account information (name, phone number, and address) to the Lender for legal or recovery purposes.
HHC assumes no responsibility for stolen or unreturned items. Lenders are encouraged to maintain proof of delivery and consider insurance coverage for high-value items.
5.13 No Chargebacks or External Refund Requests
By completing a transaction through the HushHushCloset platform, you agree that all payments, refunds, and disputes must be handled solely within the platform and in accordance with HushHushCloset’s Terms, Refund Policy, and Cancellation Policies.
You expressly waive any right to initiate or pursue chargebacks, payment reversals, or refund requests through your bank, credit card issuer, PayPal, or any third-party payment processor for transactions completed on the platform.
If a chargeback or external dispute is filed, HushHushCloset reserves the right to:
l suspend or terminate your account;
l recover the disputed amount (plus related fees) by debiting your linked payment method or withholding future payouts; and
l share relevant documentation with Stripe or other payment processors to dispute the claim on behalf of the Lender.
6. Fees and Payments
6.1 Rental Fees and Payments
The rental fee for each item is displayed on its listing page and determined solely by the Lender. The total payable amount, including applicable taxes, delivery, cleaning, or service charges, will be shown to the Renter at checkout before confirming the booking.
Once the Renter accepts the Lender’s offer, that amount constitutes a final, binding agreement between the parties. All payments must be made in advance of the rental period through Stripe, HushHushCloset’s third-party payment processor.
By completing a payment, you agree to Stripe’s Terms of Service and authorize HushHushCloset to process payments and refunds through Stripe on your behalf. HushHushCloset:
l does not collect, hold, or store your credit card or banking information;
l is not an escrow agent or financial intermediary; and
l is not liable for payment processing errors, delays, chargebacks, or disputes handled by Stripe.
All transactions are final once confirmed. In the event of refund eligibility (per Section 3 or applicable cancellation policies), refunds will be processed back to the original payment method, minus any Stripe, processing, or service fees that cannot be recovered.
6.2 Service Fees and Deductions
HushHushCloset may charge service or platform fees to Renters and/or Lenders for the use of its marketplace, payment processing, and administrative functions. These fees are non-refundable, except where required by law.
Fees may include:
l HHC platform commission (deducted from Lender payouts);
l payment processing or Stripe transaction fees; and
l other service-related charges disclosed at the time of booking.
HushHushCloset reserves the right to modify its fee structure at any time. Any changes will be posted on the platform and apply prospectively to new transactions.
6.3 Stripe Verification Fee
To maintain a safe and verified community, HushHushCloset requires all users (both Renters and Lenders) to complete identity verification through Stripe before participating in rentals or listings.
A one-time $5 verification fee will be charged automatically on a user’s first completed transaction (whether as a Renter or Lender).This fee helps cover the cost of secure verification and compliance services provided by Stripe.
The fee is non-refundable, even if the account is later deactivated or suspended.
6.4 Taxes
Lenders:
You are solely responsible for determining, collecting, reporting, and remitting all applicable taxes (including sales, service, VAT, income, or other taxes) related to your rental activity. You acknowledge and agree that:
l HushHushCloset does not provide tax advice,
l HushHushCloset does not act as your employer, agent, or tax intermediary, and
l HushHushCloset does not issue any tax forms, including Form 1099s, or report your earnings to tax authorities.
You are considered an independent party conducting your own transactions through the platform and must comply with all applicable local, state, and federal tax laws.
Renters:
You are responsible for any applicable taxes related to your rental purchase, which may be included in the total price displayed at checkout.
HushHushCloset does not withhold or remit any taxes on behalf of either party and assumes no responsibility for any tax liabilities or reporting obligations arising from your use of the platform.
7. Infrigement Notices
7.1 Submitting a Notice
If you believe content on the Website, App, or Services infringes your rights (including copyright, trademark, privacy, publicity, or other rights), email an infringement notice to support@hushhushcloset.com with subject line “Infringement Notice.” Include all of the following:
Your contact info: full name, mailing address, email, and phone.
Identify the infringing material:
l the exact URL(s) in our App/Website and, if helpful, screenshots.
l Identify the right(s) you claim: e.g., copyright registration number (if any), trademark details, or a brief explanation of the privacy/right-of-publicity violation.
l Ownership/authority: a statement that you own the rights or are authorized to act for the owner, with supporting documentation if available.
l Good-faith statement: “I have a good-faith belief that the use of the material in the manner complained of is not authorized by the rights owner, its agent, or the law.”
l Accuracy statement: “The information in this notice is accurate and, under penalty of perjury, I am the rights owner or authorized to act on the owner’s behalf.”
l Your signature: physical or electronic (typing your full legal name is acceptable).
We may remove or disable access to the content while we review. We may also forward your notice (including your contact info) to the user who posted the content.
7.2 Counter-Notice
If your content was removed and you believe it was a mistake or a misidentification, you may send a counter-notice to support@hushhushcloset.com with the subject “Counter-Notice.” Include:
l Your contact info (full name, address, email, phone).
l Identification of the removed content and its prior location (URL).
l A statement under penalty of perjury that you have a good-faith belief the content was removed or disabled as a result of mistake or misidentification.
l Your consent to the jurisdiction of the courts in Los Angeles County, California (or your residence if outside the U.S.) and that you will accept service of process from the complaining party.
l Your physical or electronic signature (full legal name).
Upon receipt, we may forward your counter-notice to the complainant and, unless we receive notice of a court action, may reinstate the content at our discretion.
7.3 Repeat-Infringer Policy
We may, in appropriate circumstances and at our discretion, terminate accounts of repeat infringers and/or remove listings or content that repeatedly or egregiously violate third-party rights.7.4 Reservation of Rights & Misuse
We may remove or restore content, or disable access, at our discretion.
Submitting fraudulent or abusive notices may result in account suspension and potential legal liability.
Nothing in this Section limits our ability to seek additional information, or to refuse or reverse actions where claims are incomplete, unclear, or disputed.
8. Closing Your Account with Us
8.1 Voluntary Closure
If you do not agree to these Terms—or to any updates—you must stop using the Services immediately and may deactivate your account through your profile settings.
8.2 Suspension or Termination by HHC
We may suspend or terminate your access at any time, with or without notice, if:
l you breach these Terms or any other policy,
l we suspect fraudulent, abusive, or harmful behavior, or
We are required to do so by law, regulation, or court order.
8.3 Outstanding Obligations
Termination of your account, whether by you or by us, does not affect any outstanding obligations or liabilities. You remain responsible for:
l all unpaid balances, charges, or fees,
l pending rentals, refunds, or disputes with other users, and
l compliance with Sections that, by their nature, should survive termination (including payment, indemnity, and dispute resolution).
8.4 Fair and Reasonable Action
HushHushCloset may, at its discretion, cancel, delete, or terminate any user account as it deems fair and appropriate. Any pending payments or orders will be handled in a manner equitable to all parties involved.
8.5 Effect of Closure
After your account is closed:
l your access to the Services will end;
l your public listings and profile may be removed or anonymized; and
l we may retain information as required by law, for legitimate business purposes, or to resolve disputes.
9. Other Important Terms
9.1 Force Majeure (Events Beyond Our Control)
To the maximum extent permitted by applicable law, HushHushCloset (“HHC”) shall not be liable for any failure, delay, interruption, or inability to perform its obligations under these Terms or provide the Services to the extent caused by events or circumstances beyond HHC’s reasonable control.
Such events include, without limitation, natural disasters, fires, floods, earthquakes, severe weather, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, strikes, governmental actions, changes in laws or regulations, power failures, internet or telecommunications outages, cyberattacks, distributed denial-of-service attacks, failures or interruptions of third-party hosting or technology providers, payment processor failures, banking disruptions, and shipping carrier delays, losses, or service interruptions.
HHC shall not be responsible for any resulting loss of business, loss of revenue, lost profits, missed rental opportunities, delayed transactions, shipping delays, or other damages arising from such events, except to the extent liability cannot lawfully be excluded.
HHC reserves the right, without liability to the extent permitted by law, to suspend, restrict, modify, or temporarily discontinue any portion of the Services when reasonably necessary due to such circumstances.
Nothing in this Section excuses payment, refund, or other obligations that cannot lawfully be suspended or avoided.
9.2 Entire Agreement
These Terms, together with all policies, guidelines, and documents expressly incorporated by reference, including the Privacy Policy, Refund Policy, and applicable platform policies, constitute the entire agreement between you and HushHushCloset (“HHC”) regarding your access to and use of the Services.
These Terms supersede all prior or contemporaneous agreements, communications, representations, promises, and understandings, whether written, oral, or electronic, relating to the Services.
To the maximum extent permitted by applicable law, you acknowledge that you have not relied upon any statement, representation, promise, or assurance made by HHC, its employees, representatives, contractors, or affiliates that is not expressly included in these Terms or the policies incorporated herein.
No oral statement, customer support communication, marketing material, or informal correspondence shall modify these Terms or create additional contractual obligations for HHC unless expressly agreed to in writing by an authorized representative of HHC.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent legally permissible or, if necessary, severed. The remaining provisions shall continue in full force and effect, except where applicable law requires otherwise.
Nothing in this Section excludes liability or rights that cannot lawfully be excluded or waived.
9.3 Governing Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the HushHushCloset platform, or the Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles, except where applicable federal law or other mandatory law requires otherwise.
Except for disputes subject to binding arbitration under these Terms, any legal action or judicial proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Los Angeles County, California, to the maximum extent permitted by applicable law.
By accessing or using the Services, you consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum or improper venue, to the maximum extent permitted by applicable law.
Notwithstanding the foregoing, HHC may seek judicial relief in any court of competent jurisdiction when necessary to compel arbitration, enforce an arbitration award, protect its intellectual property or confidential information, or obtain emergency or provisional relief, where permitted by applicable law.
If any portion of this Section is determined to be unenforceable, the remaining provisions shall continue in effect to the maximum extent permitted by law.
9.4 Notice and Informal Resolution Requirement
Before initiating arbitration or any other legal proceeding against HushHushCloset (“HHC”), you agree, to the extent permitted by applicable law, to first provide HHC with written notice of your dispute by emailing help@hushhushcloset.com with the subject line “Formal Notice of Dispute.”
Your notice must include:
(a) Your full legal name, email address, and contact information associated with your HHC account;
(b) A detailed description of the dispute, including relevant transaction or order numbers;
(c) Available supporting documentation or evidence;
(d) The specific legal or contractual basis for your claim, to the extent known; and
(e) The specific relief or monetary compensation you are requesting, including an explanation of how any requested amount was calculated.
Following receipt of a substantially complete notice, both parties agree to attempt to resolve the dispute informally and in good faith for a period of sixty (60) days.
During this period, HHC may request additional relevant information, investigate the matter, communicate with the parties involved, and propose a voluntary resolution. HHC is not obligated to provide compensation or accept any proposed settlement unless legally required to do so.
Neither party shall initiate arbitration before the expiration of the 60-day informal resolution period, except where necessary to preserve legal rights, obtain emergency relief, or comply with applicable law.
To the maximum extent permitted by applicable law, failure to comply with this notice and informal resolution requirement may constitute grounds to request that an arbitration proceeding be stayed or dismissed without prejudice until the requirement has been satisfied.
Nothing in this Section limits rights or remedies that cannot lawfully be restricted or requires a party to forfeit a claim because of an applicable statute of limitations.
9.5 Binding Arbitration and Dispute Resolution
(a.) Agreement to Arbitrate
To the maximum extent permitted by applicable law, you and HHC Group LLC, doing business as HushHushCloset (“HHC”), agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, listings, rentals, payments, communications, transactions, or your relationship with HHC shall be resolved exclusively through final and binding individual arbitration rather than litigation in court.
This agreement applies to claims arising under contract, tort, statute, negligence, or any other legal theory, including disputes concerning the interpretation, application, performance, breach, or enforcement of these Terms. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this arbitration agreement. This agreement survives termination, suspension, or closure of your account and discontinuation of the Services.
Nothing in this Section prevents HHC from seeking temporary, emergency, or provisional judicial relief where permitted by applicable law.
(b.) Individual Arbitration and Class Action Waiver
All disputes subject to arbitration shall be resolved exclusively on an individual basis.
To the maximum extent permitted by applicable law, you and HHC waive the right to initiate, participate in, or seek relief through any class action, collective action, consolidated arbitration, representative proceeding, or private attorney general action.
Neither party may combine claims involving different users or seek relief on behalf of other individuals unless expressly required by applicable law.
The arbitrator shall have no authority to conduct class-wide, collective, or representative arbitration or award relief to persons other than the individual parties, except where applicable law prohibits such restrictions.
If any portion of this waiver is determined to be unenforceable, that portion shall be severed to the extent legally permissible without invalidating the remaining arbitration provisions.
(c.) Arbitration Rules and Commercial Nature of Lender Activities
Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its applicable arbitration rules and procedures.
By listing any item for rent on HHC, regardless of the number of items listed or the frequency of rental transactions, a Lender expressly acknowledges and agrees that the Lender is offering merchandise for compensation and using HHC’s marketplace services for commercial, income-generating purposes.
The Lender further acknowledges that, when acting in the capacity of a Lender, the relationship between the Lender and HHC is commercial in nature.
Disputes arising from a Lender’s activities, including disputes concerning rental payments, Lender payouts, damaged merchandise, stolen items, counterfeit substitutions, lost items, unreturned merchandise, or other rental-related losses, shall be administered under the AAA Commercial Arbitration Rules to the extent permitted by applicable law.
Arbitration shall take place in Los Angeles County, California, unless otherwise required by applicable law or the governing arbitration rules. Proceedings may be conducted remotely where permitted.
(d.) Arbitration Fees, Attorneys’ Fees, and Costs
To the maximum extent permitted by applicable law, the prevailing party in any arbitration shall be entitled to recover from the non-prevailing party all attorneys’ fees, arbitration fees, administrative expenses, and other costs incurred in connection with the dispute, as determined by the arbitrator.
HHC additionally reserves the right to seek recovery of attorneys’ fees, arbitration expenses, sanctions, and other available remedies arising from frivolous claims, fraudulent allegations, bad-faith conduct, or abuse of the arbitration process, where authorized by applicable law.
The allocation and payment of arbitration fees and expenses shall remain subject to applicable law and the governing arbitration administrator’s mandatory rules.
(e.) Independent Lender-Renter Relationships and Limitation of HHC Responsibility
HHC operates solely as an online marketplace facilitating transactions between independent Lenders and Renters.
Lenders and Renters are solely responsible for their respective contractual obligations, including the condition, authenticity, delivery, return, and handling of rented merchandise.
HHC is not a party to the underlying rental agreement between a Lender and a Renter.
HHC does not insure, guarantee, or assume financial responsibility for merchandise that is lost, stolen, damaged, substituted, counterfeited, or not returned by a Renter.
To the maximum extent permitted by applicable law, HHC disclaims liability for losses arising from the independent acts or omissions of Lenders, Renters, shipping carriers, and other third parties.
HHC’s provision of payment processing, identity verification, authentication assistance, dispute resolution assistance, or other marketplace services does not, by itself, constitute a guarantee of any transaction or an assumption of liability for another user’s conduct.
Nothing in this Section creates an obligation for HHC to reimburse, replace, repair, or compensate a Lender or Renter for losses attributable to another user’s conduct.
(f.) Severability and Survival
If any provision of this arbitration agreement is determined to be invalid, unlawful, or unenforceable, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by applicable law.The parties agree that the invalidity of any individual provision shall not automatically invalidate the entire arbitration agreement.
This arbitration agreement shall survive termination of these Terms, account closure, suspension, cancellation of transactions, and discontinuation of the Services.
9.5 No Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of our right to enforce it later.
9.6 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from HushHushCloset. We may assign or transfer these Terms, in whole or in part, at any time without notice, including in connection with a merger, acquisition, or sale of assets.
9.7 Interpretation
Headings are for convenience only and do not affect interpretation. Any words following “including,” “includes,” or similar expressions shall be interpreted as illustrative and not limiting.
10. Contatc Us and Feedback
10.1 Contacting Us
If you have any questions, feedback, or concerns about these Terms, related policies, or your use of the Services, please contact us at: help@hushhushcloset.com
We aim to respond to all inquiries as promptly as possible, though response times may vary depending on the nature of the request.
10.2 Providing Feedback
We value and appreciate feedback from our users. By voluntarily submitting feedback, suggestions, ideas, or comments to HushHushCloset, you acknowledge and agree that:
l You are providing the feedback voluntarily, with no expectation of compensation, credit, or confidentiality;
l HushHushCloset may use, reproduce, modify, adapt, publish, translate, distribute, and display such feedback in any form and for any purpose related to improving or promoting our Services;
l You waive all intellectual property, moral, and ownership rights to the feedback to the fullest extent permitted by law; and
l HushHushCloset has no obligation to attribute authorship or to compensate you in any way.
10.3 Final Agreement
By accessing or using the App, Website, or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all incorporated policies.
Contact Form (for reference only):
when you contact us, please provide the following information so we can assist you efficiently:
l Your full name and email address;
l Whether you are a Renter or Lender;
l A clear description of your question or issue;
Any supporting attachments or screenshots (if applicable).We will review your message carefully and respond as soon as possible.
11. Community Standards, User Safety & Content Moderation
11.1 Commitment to a Safe Community
HushHushCloset is committed to maintaining a safe, respectful, and trustworthy marketplace for all users. We expect all users to interact honestly, lawfully, and respectfully while using the Services. By accessing or using the Platform, you agree to comply with these Community Standards, these Terms & Conditions, our Privacy Policy, and all applicable laws.11.2 Zero-Tolerance Policy
HushHushCloset maintains a zero-tolerance policy for objectionable content and abusive users. Users may not post, upload, send, list, transmit, or share content that is offensive, abusive, threatening, harassing, discriminatory, sexually explicit, fraudulent, illegal, or otherwise inappropriate. Users may report objectionable content, listings, messages, images, fraudulent activity, or abusive users through the app or by contacting our support team. Users may also block other users to prevent unwanted interaction. Our moderation team reviews all reports, and appropriate action, including content removal, account restriction, suspension, or termination, will be taken within 24 hours where required.11.3 Prohibited Content
Users must not upload, post, publish, list, transmit, share, or otherwise make available any content that:l Is offensive, abusive, hateful, discriminatory, threatening, intimidating, harassing, bullying, or promotes violence;
l Contains sexually explicit, obscene, pornographic, or otherwise inappropriate material;
l Is fraudulent, deceptive, misleading, counterfeit, or intended to scam other users;
l Promotes or facilitates illegal activities or unlawful conduct;
l Violates another person’s privacy, copyright, trademark, intellectual property rights, publicity rights, or other legal rights;
l Contains false or misleading information regarding products, pricing, ownership, authenticity, availability, condition, or identity; or
l Includes malware, harmful code, or attempts to interfere with the operation, integrity, or security of the Platform.
11.4 Prohibited User Behavior
Users must not:l Harass, threaten, intimidate, bully, stalk, abuse, or discriminate against other users;
l Send offensive, abusive, sexually explicit, threatening, or inappropriate messages through the Platform;
l Create fake accounts or impersonate another individual, business, or organization;
l Publish fraudulent, misleading, counterfeit, or scam-related listings;Use the Platform for scams, money laundering, fraud, or other illegal activity;
l Circumvent platform security, moderation tools, reporting tools, blocking features, or enforcement actions; or
l Encourage, assist, or enable others to violate these Terms.
11.5 Content Filtering and Moderation Tools
HushHushCloset may use manual review, automated tools, keyword filters, image review, listing review, user reports, or other moderation methods to help identify, prevent, restrict, or remove objectionable content, abusive behavior, fraudulent listings, or other violations of these Terms.11.6 Reporting Content and Users
Users may report objectionable content, listings, messages, images, fraudulent activity, or abusive users directly through the HushHushCloset application using the available reporting features or by contacting our support team.Reports should include sufficient information to allow our moderation team to investigate the matter efficiently, including screenshots, listing details, usernames, message details, or any other relevant information where available.
11.7 Blocking Users
To provide users with greater control over their interactions, HushHushCloset allows users to block other users. Once blocked, the blocked user will no longer be able to communicate or interact with the blocking user through supported features of the Platform.11.8 Moderation Process
The HushHushCloset moderation team reviews reports submitted through the Platform or by email. Our moderators may review listings, uploaded images, profile information, messages, account activity, transaction activity, and other relevant information necessary to investigate potential violations of these Terms, our Privacy Policy, our Community Standards, or applicable laws. Where additional information is required, users may be contacted during the investigation process.11.9 Review Timeframe
HushHushCloset is committed to responding promptly to reports involving objectionable content or abusive users. Reported objectionable content and abusive users will be reviewed, and appropriate action will be taken within 24 hours where required. In limited cases, complex investigations may require additional time to ensure a fair, accurate, and complete review; however, HushHushCloset may take immediate interim action where necessary to protect users or the Platform.11.10 Content Removal
HushHushCloset reserves the right, at its sole discretion, to remove, disable, restrict, hide, or refuse any listing, image, message, review, profile, account activity, or other content that:l Violates these Terms & Conditions;
l Violates our Privacy Policy or Community Standards;
l Violates applicable laws or regulations;
l Infringes another person’s rights; or
l Is determined to pose a risk to users, the Platform, or the integrity of the Services.
Content may be removed without prior notice where immediate action is necessary to protect users or the integrity of the Services.
11.11 Account Restrictions, Suspension, and Termination
If HushHushCloset determines that a user has violated these Terms, our Privacy Policy, our Community Standards, or applicable laws, we may, at our sole discretion:Issue a warning;
Remove offending content;
Restrict access to certain Platform features;
Temporarily suspend the user’s account; or
Permanently terminate the user’s account.
Serious, harmful, fraudulent, illegal, or repeated violations may result in permanent removal from the Platform without prior notice.
11.12 Contacting Our Safety Team
If you have concerns regarding user safety, abusive behavior, fraudulent activity, objectionable content, moderation decisions, or violations of these Terms, please contact our support team.
Support Email: support@hushhushcloset.com
HushHushCloset will make reasonable efforts to investigate all legitimate reports and maintain a safe marketplace for all users.
© 2026 HushHushCloset. All rights reserved
12. SMS Communication
By providing your phone number and expressly opting in during registration, you agree to receive SMS messages from Hush Hush Closet, including verification codes (OTPs) and account-related notifications. Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help or contact Hush Hush Closet through the Help & Support page. Carriers are not liable for delayed or undelivered messages.