Learn more about the information we collect and the steps we take to protect your privacy
HushHushCloset and its owners, employees, and affiliates are not responsible for any lost, damaged, or stolen packages. If this occurs, please contact the shipping carrier directly to file a claim.HushHushCloset will make reasonable efforts to assist communication between the Renter and Lender. If no resolution is reached, and upon request, contact details may be shared so the parties can resolve the issue directly or pursue legal action if necessary.
If your item arrives damaged or defective, please contact us within 48 hours of receiving it.Include the following details in your message:
Your full name and Order Number (found in your account orders)
Clear photos showing the damage
A short description of the issue
HushHushCloset will help facilitate communication between the parties. If no resolution is reached, contact details may be shared upon request so the parties can address the matter directly.
Rentals are non-refundable once an item has been received, or after the no-refund period in the Lender’s cancellation policy. Renters must confirm all necessary details—such as size, dimensions, and description—before accepting the Lender’s offer. The applicable refund and cancellation policy appears on each item’s listing page.
Once a refund has been approved and processed through Stripe, your bank or payment provider is solely responsible for crediting the funds back to your account. Processing time may vary depending on your financial institution.
Log in, go to Account Settings, and select “Deactivate Account.” Accounts cannot be deactivated if there are pending orders—either as a Renter or as a Lender. Please complete or cancel all active rentals before deactivation.
Create your account and log in.
Browse listings and choose an item you like.
Select your rental dates and send a request to the Lender.
The Lender will confirm availability and provide total pricing (including any shipping or cleaning fees).
Accept the offer and pay securely through Stripe.
Simply:
Create an account.
Complete your profile and verify your identity through Stripe.
List your items with photos, clear descriptions, and rental terms.
If your account is suspended, please contact help@hushhushcloset.com Our support team will review the reason for suspension and provide steps to resolve it.
Our team investigates all reports. Depending on the outcome, actions may include a warning, temporary suspension, or permanent removal of your account.
Go to Account Settings → Delete Account. Before deleting:
Lenders: Complete all active rentals and deactivate listings.
Renters: Complete or cancel all active orders. Once all orders are finalized, you can safely delete your account.
Yes. We take privacy and data security seriously. All payments are processed securely by Stripe, and HushHushCloset does not store or access your payment details. For more information, see our Privacy Policy.
Yes. A small platform fee is collected from both Renters and Lenders on each transaction, plus Stripe processing fees. These fees are non-refundable. For current rates, please contact help@hushhushcloset.com.
This is a one-time verification fee charged on your first completed transaction, whether you’re a Renter or Lender. It covers the cost of Stripe’s secure identity verification, which helps keep our community safe and compliant. The $5 fee is automatically processed during your first order and is non-refundable.
Yes! You can use a single account to rent items and lend your own.
Sending fake, defective, or substituted items is strictly prohibited on HushHushCloset.
If a Lender sends a counterfeit or intentionally damaged item, their account may be immediately suspended, all future rentals cancelled, and the matter may be reported to law enforcement.
If a Renter returns a fake or substituted item (for example, sends a replica bag instead of the original), their account may also be suspended and reported to the affected Lender and to authorities.
HushHushCloset takes fraud, counterfeiting, and theft very seriously and cooperates with investigations. However, please note that HushHushCloset is not financially responsible for losses or damages caused by user misconduct.
The minimum rental period is 5 days. Longer durations depend on each Lender’s settings and availability.
Review the size, measurements, and description in the listing. If you’re unsure, message the Lender through the platform before booking.
Refunds are not offered for items that do not fit. Please review measurements carefully before renting.
Delivery options—shipping and/or local pickup—depend on the Lender’s preferences and will be visible at checkout.
Usually no. Lenders are responsible for cleaning after the rental unless they specify otherwise in their listing.
No. Renters are not permitted to wash, alter, resize, dye, tailor, or modify any rented item in any way.
All items must be returned in their original condition, allowing only for normal, reasonable wear from proper use. Unauthorized cleaning or alterations (including dry cleaning, hemming, or fabric treatments) may result in damage fees, suspension of your account, or liability for replacement costs as determined by the Lender.
Lenders are responsible for cleaning their items after each rental, unless otherwise stated in the listing.
Notify the Lender immediately. You’re responsible for any repair or replacement costs. Payment for damages is made directly to the Lender as per their policy.
Report it to the Lender right away and provide photos. If you believe you’re not at fault, you can raise a dispute through your account. HushHushCloset will help facilitate communication but is not financially responsible. If no resolution is reached, contact details may be shared for direct resolution.
If you experience any issue with your rental — such as the item arriving damaged, defective, not as described, or not being delivered — you must report it within 24 hours of receiving or expecting the item.
To report a problem:
Contact the Lender through the platform or email dispute@hushhushcloset.com
Include your order number, a clear description of the issue, and supporting photos or videos
Reports made after 24 hours may not be eligible for review. HushHushCloset will make reasonable efforts to assist both parties, but does not guarantee resolution. If no agreement is reached, contact details may be shared between both parties for direct communication or legal follow-up.
Refunds depend on the listing’s cancellation policy:
Flexible Policy
Cancel ≥ 7 days before start → Full refund minus Stripe fees.
Cancel < 7 days before start → 50% refund minus Stripe fees.
Firm Policy
Cancel ≥ 30 days before start → Full refund minus Stripe fees.
Cancel 7–29 days before start → 50% refund minus Stripe fees.
Cancel < 7 days before start → No refund.
A payment processing fee is deducted in all cases.
International shipping depends on the Lender. They can choose whether to accept or decline your request.
Orders cannot be modified after payment. You can cancel and place a new order instead. If needed, contact the Lender through the HHC messaging system to request changes—but these are not guaranteed.
Yes. We occasionally offer promotions or discount codes via email or online ads.
Contact the Lender immediately. Late returns may incur additional daily rental fees.
If you return an item after the agreed rental period, you’ll be charged a daily late fee equal to the item’s daily rental rate (the total rental price divided by the number of booked days), multiplied by the number of late days.
These fees are processed through HushHushCloset and are subject to Stripe payment processing fees and HushHushCloset’s standard commission from both sides. The Lender will receive the remaining portion after these deductions.
If you fail to return the item or repeatedly return items late, your account may be suspended or permanently deactivated, and you may also be responsible for the full replacement value of the item.
To avoid penalties, always notify the Lender immediately if you experience any shipping delays or return issues.
31. How do I leave a review?
After your rental ends, you’ll receive an option to review the item.
Reviews typically appear within 14 days of submission.
Follow the Lender’s return instructions (drop-off, pickup, or shipment). Always return items before the rental period ends.
Contact your lender right away. If the issue isn’t resolved, open a dispute through your account.
Payments are processed after the rental period ends and funds are released through Stripe to your linked bank account.
Lenders are responsible for allowing enough time between rentals to ensure smooth operations. Before accepting a new booking, make sure to:
Allow sufficient shipping time for the renter to return the item,
Include extra buffer days in case of shipping or delivery delays, and
Reserve cleaning and preparation time before the next rental begins.
For example, if your rental period ends on a Monday, you may want to block availability until Friday to allow for return shipping, inspection, and cleaning.
This ensures every renter receives the item in excellent condition and helps prevent late deliveries or disputes.
All payments are made to your verified bank account. Ensure your payout details are current in your profile.
If you cancel a confirmed booking, the Renter receives a full refund, and you are responsible for the Stripe processing fee.
You’ll receive the rental price minus HushHushCloset’s platform commission and Stripe fees.
Contact the Renter directly through HHC messaging to resolve it. If unresolved, open a dispute through your account or email dispute@hushhushcloset.com. HHC will help facilitate communication but is not responsible for reimbursement.
If you receive your item back and discover that it’s damaged, altered, or not the same as what was sent, you must report it within 24 hours of receiving the return shipment.
To file a report:
Email dispute@hushhushcloset.com or open a dispute directly in your dashboard
Include your order details, photos or videos showing the issue, and a short explanation
Claims submitted after the 24-hour window may not be eligible for review. HushHushCloset will make reasonable efforts to assist with mediation, but resolution is not guaranteed. If no resolution is reached, both parties may receive each other’s contact information to resolve the matter directly.
Our support team will review the report and may ask you for additional information or steps to resolve the issue.
Go to your order history and select “Raise a Dispute.” Include all evidence, such as photos and communication details. You can also email dispute@hushhushcloset.com directly.
You cannot deactivate your account until all active rentals are complete. Please finish all transactions first and avoid accepting new orders.
Yes. You can deactivate or delete a listing anytime, but not while it has an active rental.
No. HushHushCloset does not provide insurance for any items. Lenders and Renters are encouraged to obtain independent insurance for high-value or irreplaceable items.
All Lenders must complete identity verification through Stripe before listing or receiving payouts. We monitor platform activity for potential misuse and reserve the right to suspend or remove any account showing suspicious or fraudulent behavior.
Yes, but we strongly recommend meeting only in public, well-lit, and safe locations. HushHushCloset assumes no responsibility for incidents during in-person exchanges.
Contact the shipping carrier immediately and file a claim. Keep your proof of shipment and tracking number as evidence. HushHushCloset is not responsible for packages lost by carriers.
Yes. Lenders are responsible for reporting any income earned from rentals. HushHushCloset does not issue 1099s or report your income to tax authorities.
Commission rates may change from time to time. For the most up-to-date rate, email help@hushhushcloset.com.
Orders are confirmed once the Lender accepts your rental request and payment is completed. Delivery timing depends on the Lender’s shipping method and location.
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